How do you see a fault coming when it is described ten different ways, in three languages, by teams that never talk to each other? With LightOn, the company turned thousands of maintenance reports, once read and forgotten, into a weekly early-warning signal for its reliability team.
Thousands of reports, each read once
The company operates a fleet of equipment across some twenty sites in France and Europe. Every intervention leaves a report written by the technician: a few lines typed in a hurry, sometimes a photo, often with vocabulary specific to each site.
That adds up to thousands of reports a year. Each one is read once, then archived in the maintenance management system.
When the same defect starts affecting a component, it is described ten different ways, in three languages, by teams that do not talk to each other. The connection is only made once failures multiply and the fleet stops, with costly downtime and availability commitments no longer met.
Internal tools only work on the structured fields of the maintenance system. The free text, multilingual and written in each site's own words, goes unused.
